Common buyer questions

What are your lead times?

Most custom projects are 6–12 weeks depending on complexity, queue, and finish schedule.

Do you offer custom dimensions?

Yes. Most projects begin with exact sizing for your room and function requirements.

Do you ship nationwide?

Regional delivery and freight options are available based on piece size and destination.

Can I start from an Instagram or YouTube reference?

Absolutely. Include links in the custom intake form and we’ll scope from there.

Do you provide finish/care guidance?

Yes. We provide care recommendations and long-term maintenance guidance by finish type.

What happens after I submit a quote request?

We review scope, then reply with a first-pass timeline and pricing direction before build scheduling.

Can I book a paid design call first?

Yes. Use the paid 15-minute call page to get quick feasibility and planning support.

Where can I read policy details?

See Shipping & Returns, Warranty, Privacy, and Terms links in the site footer on every page.